PROGRAMME OVERVIEW
Call / Contact Centre
There are a number of opportunities within the Call / Contact Centre training courses portfolio. Click on each heading to get further details.
| Contact Centre Operator Skills Programme |
| Contact Centre Supervisor Skills Programme |
| Contact Centre Manager Skills Programme |
| Further Education and Training Certificate in Contact Centre Operations |
CONTACT CENTRE SUPERVISOR SKILLS PROGRAMME
Core Programmes
- Contact Centre Operator Skills Programme (Including one elective)
- Spreadsheets Basic
- Database Basic
- Keyboard Skills Building level 1
- Introduction to the Internet
- Electronic Mail Basic
- Call Centre Career Options & Opportunities
- Customer Service
- Organisational Skills
Electives (One is compulsory)
- Spreadsheets Advanced
- Keyboard Skills Building level 2
- Database Advanced
- Call Centre Team Dynamics & Personal Development
